Growth, Excellence, and Attribute Refinement for UP Employees
GEAR UP stands for Growth, Excellence, and Attribute Refinement for UP Employees. It is the umbrella program of HRDO for all trainings targeting core and organizational competencies. These competencies include delivering academic and service excellence, demonstrating personal effectiveness, exemplifying credible public service, communicating effectively, creativity and innovation, critical thinking and problem solving, and teamwork and collaboration.
PREVIOUS GEAR UP PROGRAM
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GEAR UP on Effective Communication for Efficient Customer Service
The Growth, Excellence, and Attribute Refinement for UP Employees (GEAR UP) on Effective Communication for Efficient Customer Service program is designed to help administrative employees improve their communication skills, particularly in providing excellent customer service. This training will equip participants with the ability to communicate effectively—whether through verbal, written, or digital platforms—ensuring professionalism, responsiveness, and efficiency when engaging with students, faculty, staff, and other stakeholders.
Through GEAR UP, UP Diliman reinforces its commitment to professional development, operational excellence, and outstanding customer service, ensuring that its administrative workforce is well-equipped to meet the needs of a dynamic academic community.
Strong communication skills are essential in delivering quality service and maintaining smooth operations in any institution. Many units in UP Diliman have identified the need for training in this area as part of their Learning and Development Plans. This program also aligns with the UP-System’s commitment to Consultative and Accountable Governance for the Well-being of University Constituents, as emphasized by President Angelo Jimenez under Flagship Program (FP) 9, which focuses on strengthening the university’s Quality Management System (QMS) and improving the Quality Assurance (QA) of its programs.
By the end of the program, participants will be able to communicate more clearly and professionally, listen actively and respond with empathy, address customer concerns efficiently, handle conflicts effectively, and use digital communication tools to enhance service delivery. The effectiveness of the training will be assessed through participant feedback, workplace application assessments, and stakeholder evaluations.
